Privacy Policy
Effective Date: 1 June 2025
Business Name: Red Door Cottage & The Loft @ 596
Website: https://www.reddoorcottage.co.za/
1. Introduction
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you book or enquire about our holiday accommodation.
2. What Is Personal Information?
“Personal information” refers to any information that identifies you as an individual, such as your name, contact number, email address, and booking details.
3. What Information We Collect
We may collect the following information:
- Full name and surname
- Email address and phone number
- Booking details (dates, number of guests)
- ID/passport details if required for check-in
- Special requests or communications
- Payment confirmation (note: no card details are stored by us)
4. How We Collect It
We collect personal information:
- When you submit an enquiry through our website or social media
- When you book via platforms like Airbnb, Booking.com, lekkerslaap etc.
- Through email, WhatsApp, or phone communication
5. Why We Collect It
We collect and process your personal information in order to:
- Respond to enquiries and manage bookings
- Communicate important updates regarding your stay
- Ensure a smooth check-in/check-out process
- Comply with applicable legal requirements
- Improve our guest experience and services
6. Consent
By contacting us, submitting a booking enquiry, or making a reservation, you consent to the collection and processing of your personal information as outlined in this policy.
If you book via a third-party platform, your information is also subject to their respective privacy policies.
7. Sharing Your Information
We will not sell, share, or distribute your personal information to any third parties, except:
- To comply with legal obligations
- With service providers directly involved in your booking (e.g., cleaners or check-in agents)
- If you have given us express permission
8. Data Security
We take reasonable, appropriate measures to protect your personal information against loss, misuse, unauthorized access, or disclosure.
9. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent at any time (subject to legal or contractual obligations)
- Lodge a complaint with the Information Regulator (South Africa)
To exercise any of these rights, please contact us via the details below.
10. Cookies and Website Tracking
Our website may use cookies or tracking tools to improve your browsing experience. You can disable cookies in your browser settings.
11. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
12. Contact Us
If you have any questions or would like to exercise your rights regarding your personal information, please contact:
[Your Name or Business Name]
Email:info@reddoorcottage.co.za
Phone: +27 83 458 5470
Website: https://www.reddoorcottage.co.za/