Frequently Asked Questions
Popular Questions
Frequently Asked Questions
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We are always ready to provide prompt and helpful support to ensure your Garden Route getaway is seamless and memorable.
Check-in is available between 14:00 and 18:00.
Please let us know your estimated arrival time in advance so we can be ready to welcome you.
Yes, both cottages are fully self-catering and equipped with everything you need for a comfortable stay.
Our units are located behind a automated gate, with your host living on-site for added peace of mind. We also have a security company on call should any issues arise. Wilderness, Western Cape, is generally considered a safe area—especially for tourists and residents who take standard precautions. The strong local community and active municipality contribute to maintaining a secure environment.
Yes, there are several shops conveniently located nearby. In Wilderness, approximately 5 km away, you'll find Wilderness SPAR, Tops bottle store, and various smaller village shops. About 17 km away, Sedgefield offers a large, well-stocked SPAR that we highly recommend. George, just 14 km from us, features major chain stores including Checkers, Game, and more.
No, smoking is not permitted inside the cottages.
Airport transfers aren’t provided directly by us, but there are trustworthy shuttle services in the area. Feel free to ask—we’re happy to point you in the right direction.
Yes, all towels are provided for your stay. Please note that beach gear is not included, and our towels are not permitted for beach use. We kindly ask that you bring your own beach towels.
Yes, all bedding and linen are provided. The Red Door Cottage features a luxurious queen-sized bed with 100% cotton percale linen and a heated underblanket for extra comfort on chilly nights. The Loft @ 596 also offers a queen-sized bed with high-quality linen to ensure a restful stay.
Yes, basic toiletries such as shampoo and soap are provided for your convenience.
Neither of our cottages are equipped with a washing machine or tumble dryer. However, laundry services are available upon request. Please feel free to speak to us about your needs—we’re happy to assist.
Additional cleaning fees may apply depending on your length of stay and preferences. Please contact us to discuss your needs.
Yes, long-term stays are available depending on availability. Kindly contact us to discuss the options.
We offer complimentary private parking on the premises, with no need to reserve a spot. Please keep in mind that the driveway is steep and narrow, and not recommended for larger vehicles like trailers, boats, or caravans. Your car will be securely parked behind well-lit, automated gate.
Unfortunately, neither of the units are wheelchair accessible at this time.
Free Wi-Fi is provided across the entire loft, so you can browse, stream, or work with ease.
While there’s no pool on-site, guests can enjoy swimming in the nearby natural beauty of Wilderness, with its scenic beaches and rivers just minutes away.
There is no on-site spa, but guests can enjoy luxurious treatments at nearby wellness spots like The Views Boutique Hotel and The Wilderness Hotel.
Yes, a TV is available in the unit with access to Netflix for your entertainment.
Yes, both units have their own dedicated braai/barbeque areas for guests to enjoy.
Yes, there's a lovely balcony connected to the bedroom, offering the perfect setting for a quiet moment, whether it’s sunrise or sundown in Wilderness.
While you won’t see the ocean our Cottages, you’ll be treated to stunning views of the Wilderness nature reserve, Island Lake, and the tranquil Serpentine River from your balcony should you stay at the red door cottage.
We offer cozy accommodation without an in-house restaurant—but don’t worry, you’ll find a fantastic range of nearby dining options just a short drive away.
Our property is home to our own dogs and is not set up to safely or comfortably accommodate additional pets. We regret that we cannot accept bookings with pets.
While we hold children in high regard, our property lacks the necessary setup to provide a safe and comfortable environment for them. Regrettably, we cannot accept reservations that include children.
Check-out is between 10:00 and 10:30.
We kindly ask that you vacate the loft within this time to allow for cleaning and preparation for our next guests.